This Warranty and Refund Policy (the “Policy”) applies to products and services purchased directly from TM AG Tuning LTD (“we,” “us,” or “our”). By placing an order and affirmatively accepting this Policy at checkout, the customer (“you” or “your”) agrees to the version of this Policy displayed at the time of purchase.

This Policy does not limit any warranty, refund, or other right that cannot lawfully be limited or excluded. If a mandatory law applicable to your purchase conflicts with this Policy, that law will prevail to the extent of the conflict.

1. Products and Services Covered

This Policy contains separate rules for:

  1. physical exhaust pipes and related fabricated products;
  2. ECU tuning and related programming services;
  3. tuner devices, electronics, and other physical products; and
  4. general product returns, shipping damage, and missing packages.

The description and scope shown on your order confirmation determine the product or service you purchased. A warranty or return right stated for one category does not automatically apply to another category.

1.1 Documented Service Scope

For ECU tuning and related programming, the “Documented Service Scope” means only the equipment, ECU or controller, software, features, services, and any specific measurable result expressly listed in the final order confirmation or in a later written scope amendment accepted by both the customer and TM AG Tuning LTD. The order confirmation should identify, to the extent known before work begins:

  • the customer named on the order;
  • the machine or vehicle by make, model, year, serial number, VIN, or other available identifier;
  • the ECU or controller and its hardware and software identifiers, where available;
  • each tuning or programming feature expressly included;
  • any feature, component, result, or service expressly excluded; and
  • any specific horsepower, torque, fuel-economy, temperature, or other measurable result that TM AG Tuning LTD expressly agrees to guarantee.

General descriptions, advertising, preliminary discussions, estimates, or customer goals such as “more power,” “better fuel economy,” “improved response,” or similar language do not create a measurable performance guarantee unless the exact result is included in the Documented Service Scope. A request to add or change features after work begins is a scope change, not a failure to complete the original service.

2. Two-Year Limited Warranty for Exhaust Pipes

2.1 Warranty coverage

TM AG Tuning LTD warrants to the original purchaser that covered stainless-steel exhaust pipes will be free from cracks or breaks in their welds caused by defects in materials or workmanship during normal and intended use for two (2) years from the original purchase date.

2.2 What is not covered

This limited warranty does not cover damage or failure caused by:

  • improper installation, fitment, alignment, support, or maintenance;
  • misuse, abuse, impact, collision, accident, overheating, or operation outside the product’s intended application;
  • modification, cutting, rewelding, repair, or alteration not authorized by TM AG Tuning LTD;
  • damage caused by another component, external force, or environmental condition;
  • normal wear and tear, surface discoloration, cosmetic damage, or corrosion that does not result from a defect in materials or workmanship; or
  • use that does not comply with applicable law or the product’s written instructions.

2.3 How to make a pipe-warranty claim

Contact [email protected] promptly after discovering the issue. Include:

  • your name, order number, and proof of purchase;
  • the machine or vehicle application;
  • clear photographs or video of the claimed defect and installation; and
  • any other information reasonably required to assess the claim.

Do not return a product until TM AG Tuning LTD provides return authorization and shipping instructions.

2.4 Warranty remedy and shipping

TM AG Tuning LTD may inspect the product or require it to be returned. If TM AG Tuning LTD confirms a covered defect, TM AG Tuning LTD will, at its option and subject to applicable law:

  • repair the product;
  • replace it with the same or a reasonably equivalent product; or
  • refund the price paid for the defective product if repair or replacement is not reasonably available.

For an approved claim, TM AG Tuning LTD will cover reasonable standard return shipping and replacement shipping within Canada and the contiguous United States. Customers in other locations will be advised of any shipping cost before the return is authorized. Expedited shipping, removal, installation, labor, and related costs are not included unless TM AG Tuning LTD agrees otherwise in writing or applicable law requires otherwise.

3. ECU Tuning Lifetime Service Warranty

3.1 What “lifetime” means

For this Policy, the “Original Customer” is the individual or legal entity named as the purchaser on the original order. A spouse, family member, shareholder, affiliate, successor entity, later purchaser, or other person is not the Original Customer unless TM AG Tuning LTD expressly agrees otherwise in writing.

The “lifetime” of an ECU tuning service is the continuous period during which all of the following remain true:

  • the Original Customer continuously owns the originally tuned machine or vehicle;
  • the warranty has not ended or been voided under this Policy; and
  • the tools, licenses, software access, technical data, platform support, and safe and reliable methods necessary to perform the support remain commercially available to TM AG Tuning LTD.

Selling, gifting, transferring, trading, or otherwise disposing of the machine or vehicle ends the lifetime service warranty permanently. The warranty is not revived if the Original Customer later reacquires the machine or vehicle. A transfer to or from a spouse, family member, corporation, affiliate, partnership, trust, or other legal entity is a transfer unless TM AG Tuning LTD approved it in writing before the transfer. A mere legal-name change by the same Original Customer does not end coverage if satisfactory supporting records are provided.

Technical-support eligibility ends if a necessary tool, license, data source, access right, compatible platform, or safe and reliable support method is discontinued, withdrawn, prohibited, or no longer commercially available to TM AG Tuning LTD despite commercially reasonable efforts. TM AG Tuning LTD is not required to develop a new support method, recreate discontinued technology, obtain unavailable rights or tools, or use an unsupported or unreliable procedure.

The lifetime service warranty is non-transferable and applies only to the Original Customer, the original machine or vehicle, and the Documented Service Scope.

3.2 Retuning after an ECU replacement or stock reflash

If the ECU is replaced or its software is flashed back to stock, TM AG Tuning LTD will provide a replacement copy or reapply the originally purchased tuning service without an additional tuning fee, provided that:

  • the machine or vehicle and customer remain eligible under Section 3.1;
  • the requested tune is within the same Documented Service Scope as the original order;
  • the current ECU hardware and software are compatible with the purchased service; and
  • you provide the files, diagnostic information, access, and reasonable cooperation requested by TM AG Tuning LTD.

This warranty does not include the cost of an ECU, tuner device, OEM or dealer programming, licensing, unlocks, bench work, shipping, diagnostics, mechanical repair, removal, installation, labor, travel, or third-party services. Changes in ECU hardware, software, equipment configuration, or requested tuning scope may require additional work or charges, which TM AG Tuning LTD will disclose before proceeding.

3.3 Troubleshooting and revisions

ECU tuning may require diagnostics, data logs, revised files, software updates, or more than one testing attempt. TM AG Tuning LTD does not guarantee that a tune will function correctly on the first attempt.

Unless a specific measurable result is expressly written into the order confirmation, TM AG Tuning LTD does not guarantee a particular horsepower increase, torque increase, fuel-economy improvement, response, operating temperature, or other performance result. Actual results depend on the equipment, configuration, condition, fuel, workload, environment, operation, and other factors outside TM AG Tuning LTD’s control.

3.4 ECU, Controller, Hardware, and Equipment Risk

You acknowledge and agree that ECU tuning, flashing, unlocking, bench programming, boot-mode programming, remote programming, diagnostic communication, software modification, and the installation or use of tuning devices involve inherent technical risks.

These risks include, but are not limited to:

  • interrupted, incomplete, or failed programming;
  • corrupted, lost, or incompatible software or data;
  • loss of communication with an ECU or other controller;
  • no-start or non-operational conditions;
  • module lockout or security-related programming failures;
  • an ECU, ECM, ACM, TCM, DCU, or other controller becoming unresponsive, unrecoverable, or requiring repair or replacement;
  • failure of a tuner device, communication interface, cable, laptop, power supply, battery, wiring, or other equipment involved in the programming process; and
  • the discovery, exposure, or acceleration of a latent or pre-existing hardware, electrical, wiring, communication, mechanical, or software fault.

These outcomes may occur despite reasonable care and may result from equipment age or condition, previous programming or repairs, corrosion, unstable or interrupted voltage, weak or defective batteries, communication interruptions, internet or network failures, incompatible or previously modified hardware or software, defective electronic components, customer or third-party actions, improper connections, failure to follow instructions, or other circumstances outside TM AG Tuning LTD’s control.

By authorizing TM AG Tuning LTD to perform tuning or programming, or by performing flashing or programming using files, equipment, instructions, or services supplied by TM AG Tuning LTD, you knowingly and voluntarily accept these inherent risks.

Except where prohibited by applicable law, TM AG Tuning LTD is not responsible for the cost of diagnosing, recovering, repairing, rebuilding, programming, purchasing, or replacing an ECU, ECM, ACM, TCM, DCU, tuner device, controller, or other electronic or mechanical component when the failure results from an inherent programming risk, a pre-existing or unrelated condition, equipment or communication failure, customer or third-party action or omission, or failure to follow written instructions, and was not primarily caused by TM AG Tuning LTD’s failure to use reasonable care.

TM AG Tuning LTD’s Lifetime Tuning Service Warranty does not constitute a warranty against ECU or controller hardware failure and does not include reimbursement or payment for a replacement ECU or other controller. If an ECU or controller must be replaced, any eligible retuning or reapplication of the originally purchased tuning service is governed by Section 3.2. Providing such retuning or programming assistance does not constitute an admission that TM AG Tuning LTD caused or is responsible for the ECU or controller failure.

For customer-performed or remote programming, you are responsible for ensuring that the machine, vehicle, batteries, charging system, wiring, communication equipment, laptop, internet connection, cables, interfaces, and power supplies are suitable and stable before and during programming. You are also responsible for preserving any required original files or backups and following all written programming and recovery instructions.

TM AG Tuning LTD may stop or refuse programming when it believes voltage, communication, hardware condition, software condition, or any other circumstance creates an unreasonable risk of programming failure.

Nothing in this section excludes or limits any liability, warranty, remedy, or consumer right that cannot lawfully be excluded or limited.

4. ECU Tuning Refund Eligibility

4.1 Refund when TM AG Tuning LTD cannot complete the Documented Service Scope

If TM AG Tuning LTD concludes from documented diagnostic and test results, after the troubleshooting opportunity described below, that it cannot complete the Documented Service Scope, TM AG Tuning LTD will refund the amount paid for the affected tuning service, subject to this Section.

A “Revision Cycle” means TM AG Tuning LTD providing a revised tuning file or programming adjustment, followed by the customer completing the requested installation, test, and diagnostic or data-log response. Unless TM AG Tuning LTD determines earlier that the Documented Service Scope cannot be completed, a reasonable troubleshooting opportunity ordinarily means no more than three (3) Revision Cycles within sixty (60) active calendar days after TM AG Tuning LTD receives the files and diagnostic information it initially requests. Time during which TM AG Tuning LTD is waiting for customer cooperation does not count toward the sixty-day period. TM AG Tuning LTD may extend the period or provide additional Revision Cycles in writing, but doing so does not permanently expand the refund entitlement or the Documented Service Scope.

Before a refund is issued, you must cooperate with TM AG Tuning LTD by:

  • providing requested files, diagnostic trouble codes, logs, photographs, and test results;
  • confirming that the machine or vehicle is mechanically and electrically suitable for testing;
  • completing requested flashing, diagnostics, tests, logs, and Revision Cycles;
  • restoring the ECU to stock when requested;
  • returning any tuner device or other hardware that must be returned as part of the refund, in the condition reasonably expected after proper use; and
  • providing each requested item or response within fourteen (14) calendar days, unless TM AG Tuning LTD grants a written extension.

If the customer does not provide a requested item or response within that period, TM AG Tuning LTD may close the claim. Closing or reopening a claim does not restart or extend the one-year refund-request period in Section 4.2. The three-cycle and sixty-day limits define the maximum ordinary troubleshooting opportunity; they do not guarantee that every claim will require or receive three revisions when reliable evidence establishes the outcome earlier.

A refund under this section covers the price paid for the affected tuning service and, where applicable, any returnable product included in the approved refund. It does not cover third-party labor, diagnostics, parts, repairs, travel, shipping not approved by TM AG Tuning LTD, equipment rental, downtime, lost productivity, lost revenue, or other operational costs, except where applicable law requires otherwise.

4.2 One-year refund-request period

A request for a refund because TM AG Tuning LTD could not complete the Documented Service Scope must be started within one (1) year from the original purchase date. After that period, the contractual right to a cash refund, store credit, reimbursement, or price reduction expires. The only remaining contractual remedy is eligible troubleshooting, revision, replacement-copy, or reapplication support under the lifetime service warranty in Section 3. TM AG Tuning LTD may voluntarily offer another remedy, and this paragraph does not remove a remedy required by applicable law.

4.3 When a tuning refund may be denied

Subject to applicable law, a tuning refund may be denied when any of the following is the primary cause of the reported problem or prevents TM AG Tuning LTD from reliably diagnosing, testing, verifying, or completing the Documented Service Scope:

  • inaccurate, incomplete, or misleading information supplied by the customer;
  • a mechanical, electrical, communication, wiring, sensor, fuel-system, or other equipment fault unrelated to the tuning;
  • refusal or failure to perform requested diagnostics, testing, logging, troubleshooting, or Revision Cycles, including failure to respond within the period in Section 4.1;
  • loss, damage, alteration, or replacement of necessary files or hardware;
  • third-party changes that overwrite, alter, conflict with, or prevent reliable access to or verification of TM AG Tuning LTD’s work;
  • use of incompatible hardware, software, or equipment not disclosed before purchase;
  • a request to change the service scope after work has begun;
  • dissatisfaction based on a result, expectation, feature, or representation not included in the Documented Service Scope; or
  • use that is unsafe, unlawful, or contrary to written instructions.

TM AG Tuning LTD will not void warranty or refund eligibility merely because another party worked on the ECU or equipment. Any denial must be connected to a listed condition that caused the reported problem or prevented reliable diagnosis, support, verification, or completion of the service.

5. Customer Responsibilities and Legal Compliance

You are responsible for:

  • providing accurate equipment, ECU, software, hardware, and order information;
  • ensuring the machine or vehicle is in suitable mechanical and electrical condition before tuning or testing;
  • preserving original files and backups provided by TM AG Tuning LTD;
  • following written flashing, installation, diagnostic, safety, and testing instructions;
  • performing testing in a safe and controlled manner;
  • determining before purchase, installation, and use whether the requested product or service is lawful for the equipment, its intended use, and every jurisdiction in which it will be installed or operated; and
  • ensuring that the installation, configuration, and use of all products and services comply with all applicable laws and regulations.

Do not disconnect, remove, hollow, alter, or disable any component unless the action is lawful for the specific application and is performed in accordance with appropriate written instructions by a qualified person. Nothing in this Policy authorizes unlawful emissions tampering, unsafe operation, or use on public roads where prohibited.

You must accurately disclose the intended application, use, and location of operation when requested. TM AG Tuning LTD does not represent that a product or service is lawful in a particular jurisdiction unless TM AG Tuning LTD expressly states that in writing for the identified application and use. Customer responsibility for legal compliance does not require TM AG Tuning LTD to perform work that TM AG Tuning LTD believes may be prohibited.

TM AG Tuning LTD may refuse, suspend, or discontinue work that it believes would be unsafe, unlawful, based on inaccurate or incomplete information, or outside the Documented Service Scope. If TM AG Tuning LTD refuses an unperformed service for compliance reasons, TM AG Tuning LTD will refund the amount paid for the unperformed portion unless the law permits another result.

6. General Returns of Physical Products

6.1 Return window

Unless a different return term is stated on the product page or order confirmation, you must contact [email protected] within fourteen (14) calendar days after delivery to request a return authorization.

Once authorized, the return must be shipped within ten (10) calendar days after TM AG Tuning LTD issues the return authorization, unless TM AG Tuning LTD agrees to a different deadline in writing.

Do not return any item without authorization. Unauthorized returns may be delayed or refused to the extent permitted by law.

6.2 Return condition

To qualify for a change-of-mind or wrong-item-purchased return, the product must be:

  • unused and uninstalled;
  • unopened where the product is sealed;
  • complete and in its original condition;
  • in its original packaging with tags, manuals, accessories, and security seals intact; and
  • securely packaged to prevent damage in transit.

TM AG Tuning LTD may reduce or refuse a refund to reflect damage, missing parts, activation, use, installation, or loss in value caused by handling beyond what was reasonably necessary to inspect the product, subject to applicable law.

6.3 Products and services that are generally non-returnable

Except where defective, incorrectly supplied, covered by another express promise in this Policy, or required by law, the following are not eligible for a change-of-mind return:

  • custom-made, specially ordered, or customer-specific products;
  • ECU tune files, software, licenses, unlocks, downloads, and other digital products after delivery or access;
  • ECU tuning, remote programming, diagnostics, technical labor, and other services after performance has begun;
  • tuner devices, electronics, or hardware after any one of the following has occurred: registration, marriage or pairing to equipment, licensing, activation, installation, or use;
  • products altered, cut, programmed, damaged, or modified after delivery; and
  • clearance or final-sale products clearly identified as final sale before purchase.

Nothing in this section removes the ECU tuning refund remedy in Section 4 or any right that cannot legally be excluded. A change of mind, a later change in requested scope, or dissatisfaction based on an expectation not included in the Documented Service Scope is not an inability by TM AG Tuning LTD to complete that scope.

6.4 Change-of-mind and wrong-item-purchased returns

For an approved return based on change of mind or an item ordered incorrectly by the customer:

  • the customer is responsible for return shipping;
  • original outbound shipping and expedited-shipping charges are non-refundable; and
  • the refund will be issued to the original payment method after the return is received, inspected, and approved.

TM AG Tuning LTD will not deduct a payment-processing or credit-card fee from a refund unless the deduction was clearly disclosed before purchase and is permitted by applicable law and payment-network rules.

6.5 Defective or incorrect items

If TM AG Tuning LTD confirms that a product was defective when supplied or that TM AG Tuning LTD shipped the wrong item, TM AG Tuning LTD will provide a repair, replacement, or refund as appropriate and will cover reasonable standard return shipping. Contact [email protected] promptly and provide the order number, description of the issue, and supporting photographs or video.

7. Inspection and Refund Processing

TM AG Tuning LTD will normally inspect an authorized return within five (5) to ten (10) business days after receipt. A complex warranty inspection may take up to fifteen (15) business days. If more time is reasonably required, TM AG Tuning LTD will provide an update.

After a refund is approved, TM AG Tuning LTD will submit it to the original payment method within three (3) to five (5) business days. Your bank or payment provider may require additional time to post the refund.

Store credit may be issued instead only when you agree to store credit or when it is permitted as the applicable remedy by law.

8. Shipping Damage and Missing Packages

8.1 Shipping damage

Inspect the shipment promptly after delivery. Visible shipping damage must be reported to [email protected] within seven (7) calendar days after delivery. Concealed shipping damage must be reported within seven (7) calendar days after discovery and no later than fourteen (14) calendar days after delivery. When reporting damage:

  • photograph the packaging, shipping label, and product before discarding anything;
  • keep all packaging and contents for inspection; and
  • describe when and how the damage was discovered.

TM AG Tuning LTD will assist with the carrier claim and determine the appropriate replacement, repair, or refund. A late claim may be denied to the extent the delay prevents reliable verification or prejudices TM AG Tuning LTD’s ability to recover from the carrier. A reporting deadline does not eliminate a right that cannot legally be limited.

8.2 Packages marked delivered but not received

If tracking shows a package as delivered but you cannot locate it, check the delivery location, household or business occupants, nearby properties, and the carrier first. Report the missing package to [email protected] within seven (7) calendar days after the recorded delivery date and cooperate with any carrier investigation, delivery confirmation, police report, or identity verification reasonably required. A late claim may be denied to the extent the delay prevents reliable verification or prejudices TM AG Tuning LTD’s carrier claim, except where applicable law requires otherwise.

TM AG Tuning LTD will review the available evidence and carrier outcome before determining whether replacement or refund is appropriate. Fraudulent claims may be denied and reported to the carrier, payment provider, or appropriate authority.

8.3 Carrier Claims and Customer Actions

When TM AG Tuning LTD arranges, purchases, or provides the shipping label for a shipment, TM AG Tuning LTD may administer and control any claim, investigation, recovery request, loss claim, or damage claim with the carrier relating to that shipment.

The customer must promptly notify TM AG Tuning LTD of any shipping delay, loss, damage, delivery issue, or other carrier problem and must reasonably cooperate with any carrier investigation or recovery process.

Unless TM AG Tuning LTD instructs otherwise in writing, the customer should not independently open, settle, withdraw, redirect, duplicate, modify, or otherwise interfere with a carrier claim or shipment when TM AG Tuning LTD purchased or arranged the shipping.

If the customer independently contacts the carrier or opens or modifies a claim, the customer must promptly disclose that action to TM AG Tuning LTD and provide any claim number, correspondence, payment information, or other information reasonably requested.

To the extent permitted by applicable law, TM AG Tuning LTD is not responsible for additional delay, loss, expense, lost carrier compensation, inability to recover a shipment, or other consequences to the extent caused or materially increased by:

  • a customer independently opening, modifying, settling, withdrawing, or interfering with a carrier claim;
  • providing inaccurate or incomplete information to the carrier;
  • requesting a delivery change, intercept, redirect, return, hold, or other modification without TM AG Tuning LTD’s approval;
  • accepting compensation directly from the carrier relating to property for which TM AG Tuning LTD is responsible or has already provided replacement; or
  • failing to reasonably cooperate with TM AG Tuning LTD or the carrier during an investigation.

If a customer receives money, replacement property, insurance proceeds, or other compensation from a carrier relating to a shipment for which TM AG Tuning LTD has also provided reimbursement or replacement, the customer must promptly notify TM AG Tuning LTD. TM AG Tuning LTD may require reasonable steps to prevent duplicate recovery, including return of recovered original property or reimbursement up to the amount of the duplicate recovery, subject to applicable law.

Opening a carrier claim does not automatically create a right to a refund or replacement from TM AG Tuning LTD. Any remedy will be determined after considering the carrier investigation, recovery status, applicable insurance, responsibility for the shipment, and the other provisions of this Policy.

Nothing in this section eliminates any right or remedy that cannot lawfully be limited.

9. Delays, Excluded Costs and Limitation of Liability

9.1 Delays and Circumstances Outside Our Reasonable Control

TM AG Tuning LTD is not responsible for a delay or inability to perform caused by circumstances outside its reasonable control.

Such circumstances may include, without limitation:

  • carrier or courier delays, service interruptions, lost or misrouted shipments;
  • severe or unusual weather;
  • customs, border, import, export, or government processing;
  • carrier investigations or claims;
  • strikes, lockouts, labour shortages, or other labour disruptions;
  • fire, flood, natural disaster, emergency, epidemic, pandemic, war, civil disturbance, or government action;
  • power, internet, telephone, server, hosting, or telecommunications outages;
  • interruption or failure of third-party diagnostic, programming, licensing, authentication, software, or technical services;
  • shortages, backorders, discontinuation, or delayed availability of ECUs, controllers, tuner devices, replacement parts, cables, tools, or other required equipment;
  • delay by an OEM, dealer, supplier, software provider, licensing provider, customs authority, carrier, or other third party;
  • customer delay or failure to provide required equipment, files, information, access, testing, authorization, payment, or cooperation; or
  • any other circumstance that TM AG Tuning LTD could not reasonably prevent or control.

Any quoted completion date, shipping date, turnaround time, or delivery date is an estimate unless TM AG Tuning LTD expressly guarantees a specific deadline in writing.

If performance is delayed by a circumstance outside TM AG Tuning LTD’s reasonable control, the time reasonably required to perform the affected obligation will be extended accordingly.

A delay caused by circumstances outside TM AG Tuning LTD’s reasonable control does not, by itself, mean that TM AG Tuning LTD has failed to complete the Documented Service Scope and does not automatically create a right to a refund, reimbursement, price reduction, equipment rental, downtime compensation, or other payment.

TM AG Tuning LTD will make commercially reasonable efforts to resume performance when reasonably possible.

Nothing in this section prevents a refund or other remedy where TM AG Tuning LTD ultimately determines that the Documented Service Scope cannot be completed under Section 4 or where applicable law requires a remedy.

9.2 Excluded Costs and Limitation of Liability

To the maximum extent permitted by applicable law, TM AG Tuning LTD is not responsible for indirect, incidental, special, exemplary, punitive, or consequential loss arising from a product, service, installation, tuning, troubleshooting, warranty claim, return, shipment, or delay.

This includes equipment rental, downtime, lost productivity, lost use, lost revenue or profit, third-party labour, diagnostics, transportation, towing, travel, accommodation, or substitute equipment.

To the maximum extent permitted by applicable law, TM AG Tuning LTD’s total aggregate liability arising from a particular affected product or service will not exceed the amount actually paid to TM AG Tuning LTD for that affected product or service.

If products or services were sold as a bundle or as part of one transaction, the cap applies to the amount identified for the affected item or service on the order or, if no amount was separately identified, a reasonable allocation based on the items’ regular standalone prices after applying any bundle discount proportionally. The cap does not expand to the value of unrelated items in the same order or transaction.

The express warranties stated in this Policy replace other warranties to the extent permitted by law. TM AG Tuning LTD does not exclude or limit liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited.

10. Non-Transferability

Unless TM AG Tuning LTD expressly agrees otherwise in writing or applicable law requires otherwise, warranties and return rights under this Policy are available only to the original purchaser and are not transferable with the product, ECU, machine, or vehicle.

11. Policy Version and Changes

The Policy version accepted at checkout applies to that purchase. TM AG Tuning LTD may update this Policy for future purchases, but a later version will not retroactively reduce an express warranty already provided for an earlier purchase.

TM AG Tuning LTD may retain the accepted Policy version, checkbox wording, acceptance timestamp, order number, customer account information, and other transaction records reasonably necessary to document the agreement and administer claims, subject to applicable privacy law.

12. General Contract Provisions

12.1 Severability

If any provision or portion of this Policy is determined by a court or other authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be interpreted, limited, or removed only to the minimum extent necessary.

The remaining provisions of this Policy will continue in full force and effect.

12.2 No Waiver

A failure or delay by TM AG Tuning LTD in exercising or enforcing any right, remedy, requirement, limitation, or provision under this Policy does not waive that right or provision and does not prevent TM AG Tuning LTD from exercising or enforcing it later.

Providing assistance, troubleshooting, replacement parts, replacement controllers, shipping, credits, refunds, goodwill accommodations, or other assistance beyond what this Policy requires does not create an ongoing obligation to provide the same accommodation in another case and does not constitute an admission of fault or liability.

A waiver by TM AG Tuning LTD is effective only if expressly stated in writing by an authorized representative and applies only to the specific circumstances for which it was given.

13. Governing Law

This Policy and purchases from TM AG Tuning LTD are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-law rules. The courts located in Alberta will have jurisdiction, except where mandatory consumer-protection law gives you the right to bring a claim elsewhere or prevents this choice of law or forum from applying.

14. Contact

Questions, warranty claims, and return requests may be sent to:

TM AG Tuning LTD
Email: [email protected]

Please include your full name, order number, product or service, machine or vehicle information where relevant, and a clear description of the issue.